Ending digital exclusion for older people

Today Chief Executive Janet Morrison will be speaking at the Tackling the Social Exclusion of Older People Conference, presented by Capita. Her presentation will be on Empowering Older People through Digital Technology.

Social isolation and the feelings of loneliness it leads to are common problems for older people living in the UK today. Recent research reveals that a fear of being alone is a major source of anxiety as people grow older and that some older people go for days without seeing another person. However, communications technologies can help prevent and alleviate social isolation and loneliness. Despite this, nearly three in four over-65s have never used the internet.

'Too many older people are excluded from the benefits of online society,' says Janet Morrison. 'With the right support, older people will have the opportunity to use online services, offering them the chance to renew and develop social contacts and engage actively in their communities. The real and urgent need is for more appropriate services that reflect older people's interests and respond to their needs, including sustained, community-based training and support. This should lead to improved face-to-face contact and involvement in the community and a better quality of life.'

The potential battle over meals on wheels

by Simon Bottery, Director of Fundraising, Policy and Communications for Independent Age

By coincidence, I heard this week from the chief exec of the organisation that invented meals on wheels and, the next day, from a council that has just scrapped them. WRVS is one of those charities that emerged from government just before the second world war and is now seem as something of a national institution. Its impressive chief executive, Lynne Berry, is busily completing the transformation of the organisation from a vast conglomerate of disparate services to a more focused, directed body. But they still deliver millions of meals on wheels to elderly people each year.

Sue Warr is an (also impressive) manager in Dorset County Council, tackling social exclusion among older people. Dorset has a lot of older people: over 700,000 - well over one quarter of its population (apparently in Christchurch there is a saying that people retire to Christchurch to die and then forget what they came for). Only 189 of them use meals on wheels so the council has a new ‘access to food and nutrition’ project that aims to help more people. Those currently getting meals on wheels will get individual help to identify other ways of getting food and meals.

Dorset clearly takes older people’s issues seriously and Sue described some brilliant work to prevent and deal with social exclusion and loneliness among older people. So Dorset may well be right to think that there are better ways of providing food and nutrition to older people in the county. But I can’t help wondering whether at least some of the 189 people getting meals on wheels were actually very happy with what they were getting and wanted it to continue. It would be reassuring to know that they are happy with the new arrangements. More worryingly, will we see other councils scrapping services such as these to save money, without going to quite the lengths of Dorset to see that the existing service users get a good alternative?